Privacy & Cookies Policy

Aquadoir respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or shop on www.aquadoir.com.

By using our website, creating an account, placing an order, or contacting us, you agree to the use of your personal information as described in this Privacy Policy.

1. Who we are

This website is operated by Aquadoir.

Business name: Aquadoir Ltd
Website: www.aquadoir.com
Email: info@aquadoir.com
Customer support: support@aquadoir.com

For data protection purposes, Aquadoir is the “data controller” of the personal information you provide to us.

2. Information we collect

We may collect the following personal information:

Information you provide directly

When you place an order, create an account, contact us, sign up to our newsletter, or use our website, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Order details
Payment information
Customer service messages
Return or exchange information
Marketing preferences

We do not store your full card details. Payments are processed securely by third-party payment providers.

Information collected automatically

When you visit our website, we may collect:

IP address
Browser type
Device information
Pages viewed
Time spent on the website
Referral source
Cookie and tracking information
Location data at country or city level

This helps us improve our website, understand customer behaviour, protect against fraud, and provide a better shopping experience.

3. How we use your information

We use your personal information to:

Process and deliver your orders
Take payments and prevent fraud
Send order confirmations and delivery updates
Manage returns, exchanges, and customer support
Respond to your enquiries
Create and manage customer accounts
Improve our website and services
Personalise your shopping experience
Send marketing emails, only where permitted
Run advertising and analytics
Comply with legal, tax, and accounting obligations
Protect our website, customers, and business

4. Our lawful basis for using your data

Under UK data protection law, we only use your personal information when we have a lawful reason to do so. These may include:

Contract

We use your information to process your order, take payment, arrange delivery, and provide customer support.

Legal obligation

We may use your information to comply with tax, accounting, fraud prevention, and legal requirements.

Legitimate interests

We may use your information to improve our website, prevent fraud, manage customer service, and protect our business.

Consent

We may use your consent for email marketing, SMS marketing, non-essential cookies, and certain advertising tools. You can withdraw your consent at any time.

5. Payments

Payment details are processed securely by our payment providers. Aquadoir does not store your full debit card or credit card information.

Payment providers may collect and process your payment information in accordance with their own privacy policies and security standards.

6. Delivery and shipping

To deliver your order, we may share your name, address, phone number, email address, and order details with delivery companies, couriers, fulfilment partners, or warehouse partners.

This is necessary so your order can be packed, dispatched, tracked, and delivered.

7. Marketing emails and SMS

If you sign up to our newsletter or marketing updates, we may send you emails or messages about:

New collections
Product launches
Offers and discounts
Brand updates
Abandoned cart reminders
Back-in-stock notifications

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at info@aquadoir.com.

We will not sell your personal data to third parties.

8. Cookies and tracking technologies

Our website uses cookies and similar technologies to make the website work properly, improve performance, understand customer behaviour, and support advertising.

Cookies may be used for:

Website functionality
Shopping cart and checkout
Security and fraud prevention
Analytics
Personalisation
Advertising and retargeting

Some cookies are essential for the website to work. Non-essential cookies, such as analytics and advertising cookies, will only be used where legally permitted and where consent is required.

You can control cookies through your browser settings or our cookie banner, where available.

9. Analytics and advertising

We may use analytics and advertising tools such as:

Google Analytics
Google Ads
Meta/Facebook Pixel
TikTok Pixel
Shopify analytics
Email marketing platforms
Other advertising or performance tools

These tools may collect information about how you use our website and may help us show relevant adverts on other platforms.

Where required, these tools will only be used with your consent.

10. Who we share your information with

We may share your personal information with trusted third parties who help us run our business, including:

Website platform providers
Payment processors
Delivery companies and couriers
Warehousing and fulfilment partners
Email marketing providers
Advertising platforms
Analytics providers
IT and security providers
Accountants, legal advisers, and professional consultants
Government bodies, regulators, or law enforcement where legally required

All third parties must protect your personal information and only use it for the purpose we allow.

11. International customers and international data transfers

Aquadoir is based in the United Kingdom, but we may sell to customers internationally.

Some of our service providers may process personal information outside the UK. Where this happens, we will take reasonable steps to make sure your personal information is protected in line with applicable data protection laws.

This may include using approved transfer mechanisms, adequacy regulations, international data transfer agreements, contractual safeguards, or other legally recognised protections.

If Aquadoir actively sells to customers in the European Economic Area, we may need to comply with EU GDPR rules and, where required, appoint an EU representative.

12. How long we keep your information

We only keep personal information for as long as necessary.

We may keep:

Order records for tax and accounting purposes
Customer service messages for support and dispute handling
Marketing information until you unsubscribe or withdraw consent
Website analytics data for business improvement
Legal records where required by law

When personal information is no longer needed, we will delete it or anonymise it where possible.

13. Your rights

Depending on where you live, you may have rights over your personal information, including the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Restrict how we use your information
Object to certain uses of your information
Withdraw consent for marketing or cookies
Request a copy of your personal information
Complain to a data protection authority

To exercise your rights, contact us at:

info@aquadoir.com

We may need to verify your identity before responding to your request.

14. UK customers’ right to complain

If you are in the UK and you are unhappy with how we handle your personal information, you can contact us first at:

info@aquadoir.com

You also have the right to complain to the UK Information Commissioner’s Office, the UK data protection regulator.

15. Children’s privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

16. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website or online service is completely secure. You are responsible for keeping your account login details safe.

17. Third-party links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

Please read their privacy policies before providing any personal information.